Find answers to the most common questions about our store.
How do I track my order?▾
Visit the Track Order page and enter your Order ID (ORD-...) along with the email or phone number you used at checkout.
What is your return policy?▾
We offer a 7-day return policy on all items. Products must be in original condition with tags attached. Visit our Return Policy page for full details.
How long does delivery take?▾
Inside Dhaka: 1–2 business days. Outside Dhaka: 3–5 business days.
What payment methods do you accept?▾
We currently accept Cash on Delivery (COD). Online payment via bKash, Nagad, and Cards coming soon.
Can I change or cancel my order?▾
You can cancel or change your order within 2 hours of placing it. After that, please contact us via WhatsApp or the contact form.
Are the products authentic?▾
Yes, all our products are 100% authentic. We source directly from manufacturers and trusted suppliers.